This Policy on the right to cancel an order refers to the right of the user to cancel an order placed through the website, managed by TUBE PLANT LTD with manager Petar Nefteliemov, a company registered in the Commercial Register at the Registry Agency under UIC: 206698656, with registered office and management address. Company registered office and registered address at. Sofia, Bulgaria, registered office:

Art. 1 The user or customer has the right to cancel an order for the delivery of a flower in a test tube (“the Product”) made through the e-shop.

Art. 2 Due to the nature of the Products – live flowers, which may deteriorate rapidly in quality, the right of withdrawal may be exercised only in the following cases:

  1. The product has not been sent to the delivery address or courier company office specified by the Customer.

In this case, the right of cancellation is exercised by sending a message in free form to containing the customer’s will to cancel the order. In the message you indicate your name, order number and date. The time limit for exercising this right is within the working day (09:00-18:00) on which the order was placed. If the order is placed after 18:00, the deadline for exercising your right of withdrawal is the end of the next working day.

  1. If the Product has already been shipped to the address you have specified or to the office of a courier company, you should turn in your right of cancellation at the time of receipt of the Product – under the option of review with the courier. Only then, and no later than this point, can you exercise your right of withdrawal by requesting the courier to contact us.

Art. 3 Refunds made by bank card shall be made by ordering a reverse transaction on the card with which the payment was made within 7 (seven) days.

Transport costs for delivery of the product remain at the expense of the customer.

Art. 4 The provisions of Art. 50 – 56 of the Consumer Protection Act on the consumer’s right of withdrawal from the distance contract do not apply to orders placed through the Online Store, insofar as the Products offered are live flowers and fall within the scope of the exceptions provided for in the provision of Art. 57 (1) (4) of the Consumer Protection Act.

Art. 5 In the event that you have ordered a product that does not meet the characteristics set out in Art. 2 above, you have the right, without compensation or penalty and without giving any reason, to withdraw from the concluded contract within 14 days from the date of acceptance of the goods by the courier.

Art. 6 The right of withdrawal under Art. 4 may be exercised by sending a message in free form to containing your will to return the goods received, your names, order number and date. An employee of TUBE PLANT LTD will contact you at the contact telephone number or e-mail address provided and provide you with further information on how to technically return the ordered item.

Art. 7 TUBE PLANT LTD will refund the sums received for the specific order, as well as the shipping costs, within 14 days from the date on which it was notified of the consumer’s decision to withdraw from the contract. The amounts will be refunded via the means of payment used by the user in the original transaction.

This Right to Cancel Policy was last updated on 11/17/2021.